Refund Policy

At GojiMart, all products are customized or prepared exclusively based on individual orders to ensure the highest level of satisfaction and personalization. Due to this tailored approach, we regret to inform you that refunds are not available under any circumstances.

Key Points:

1. Customized Orders Only:
   Each product is crafted or tailored based on specific requirements from customers, making returns or reselling unfeasible.

2. Order Cancellations:
   Once an order is placed and processed, cancellations are not possible as preparation for customization begins immediately.

3. Exceptions:

   • Refunds may only be considered in cases of damage or defects caused during transit. In such cases, customers are required to contact our customer service within 24 hours of delivery with appropriate proof (e.g., photos).
   • Refunds for transit-related damages will be processed upon verification.

4. Customer Support:
   For any concerns regarding your order, please reach out to our team via support@gojimart.com.

We appreciate your understanding and support as we strive to deliver premium, personalized products tailored to your needs.